Frequently asked questions

How can I make changes to my Sun holiday booking?

If you wish to upgrade, extend your stay, book a dog in or anything else you can find full details here, and then you can contact us by phone or email.

How can you reassure me about my booking in these uncertain times?

We want you to be happy that you can book a holiday with us and have something to look forward to, without worrying that you will lose money.  ‘Our booking promise‘ is there to provide this reassurance.  Please don’t hesitate to get in touch if you have any questions.

Where is the nearest electric car charging point?

The nearest is a PodPoint charging point behind the village hall in Broadhembury, postcode EX14 3NG.  There are also electric car charging points available in Cullompton and Honiton, our nearest two towns.

If you wish to charge your car on the park the cost is £5.00 per night.  Please pay at Reception.

Can we bring bikes?

You are very welcome to bring bicycles with you. Children can ride their bikes round the park. Although the majority of paths in the forest aren’t suitable for cycling it is possible to explore some of the forest by bike. There are some great cycling opportunities in the local area though – see our things to do section for more details. We are sorry but we are unable to provide secure cycle storage.

Do you have a laundry room?

We have a well-equipped laundry room in the central amenities building on the park.  All the machines are coin-operated and change is available from the shop or reception.  Washing powder is not provided but is available to buy in the shop.

Can we have visitors while we are staying?

Visitors are welcome.  There is a charge and all vehicles must be parked on the car park and not on your pitch.

What happens if we arrive late?

There is someone available at Reception or on call until 10pm.  Please let us know if you will be arriving late or get stuck in traffic.  Please note that we do not accept touring arrivals after 9pm.

Can I park by my caravan or pitch?

Parking for one car (two cars in the 8-berth holiday caravans) is available on your pitch.  You will need to pay for additional cars.

How close is the nearest beach?

The nearest beach is Sidmouth, about 40 minutes’ drive. Exmouth is 45 minutes and Budleigh Salterton, Beer, Branscombe, Seaton and Lyme Regis are all easy to get to.  You can find full details about local beaches here.

Is there a charge for wifi?

Yes there is and details can be found here.

If I have booked accommodation do I need to bring cleaning products?

We don’t supply any cleaning products so you will need to bring everything.  Reasonably priced items are available in our shop.

Is there an additional charge for facilities?

There are small, additional charges for: WiFi, use of the sauna, table tennis and the games machines in the Games Room.

Is linen provided in the holiday accommodation?

All holiday caravans apart from the Otter have bed linen provided and the beds are made up for you.  You need to bring towels, swimming towels and tea towels.

What time do I need to check out?

Please be off your camping or touring pitch by 11.00am.  Check out time for all holiday accommodation is 10.00am.

What time can I check in?

You can check in to touring pitches from 2.30pm.  You may be able to arrive earlier, depending on how busy the park is.

Check-in time for holiday caravans is 4pm.  Please don’t expect to check in early as we need to make sure that all cleaning and maintenance tasks have been completed.

What is your cancellation policy?

Booking terms and conditions can be found here.

Can I make a group booking?

We accept groups of families or extended families and friends for celebrations, school get togethers, scout families, sports teams, etc.  Please note that we do not accept single sex groups or groups of young people.  We also have strict rules regarding noise at night.  Further details can be found on our ‘Groups and Rallies’ page.

Can we have a barbecue or campfire?

Guests are welcome to bring and use their own barbecues and fire pits.  These do need to either have legs or be raised off the ground using logs or bricks which we provide.  Sorry but campfires are not allowed – they damage the grass which takes a long time to recover.  Please use barbecues and fire pits safely and never take them into a tent.

Is there any evening entertainment or kids club?

We don’t provide any form of entertainment here for adults or children.  Our guests prefer to make their own entertainment.

Can I book a supermarket delivery?

We would prefer that you didn’t book a supermarket delivery – it increases the amount of large vehicles visiting the park and we cannot accept your shopping if you do not arrive before the delivery vehicle.  Supermarket delivery vehicles are not allowed on the touring or camping fields and must be met at Reception.

When do I pay the balance of my holiday?

This is due at least one month before the start of your holiday or immediately if you book less than a month in advance.

Where is the nearest pub?

There are two excellent local pubs, both 2.5 miles away.  Please ask at Reception for details of local pubs, restaurants and tea rooms or see our food page.

Where is the nearest shop?

We have a well-stocked shop on the park.  The nearest supermarkets are in Cullompton or Honiton.  There are very good village shops in Kentisbeare, Dunkeswell and Broadhembury

Is there any public transport?

There is no public transport serving the park.  The nearest bus service goes through Dunkeswell.  The Stagecoach bus network has buses going through nearby Cullompton.   Ask at Reception for information.  We can also recommend local taxi services.

What time is the swimming pool open?

The pool is open from 8am to 6pm every day.  Please note that 8am to 9am is for adults only.  Under 16s must be supervised in the pool at all times.  There is no extra charge for the pool.

Is the swimming pool open all year?

The pool is open throughout the season and is free to guests on the park.

Can I bring my dog?

Forest Glade is an ideal location for a holiday with your pet as we are surrounded by acres of forest with lovely walks.  Some of our holiday caravans are pet-friendly and we take dogs on all our camping and touring pitches.  There is an additional charge for dogs.  All we ask is that you keep your dog on a lead at all times whilst on the park, keep it off the furniture and beds in the holiday caravans and clear up after your pet.  Please note that we do not have a secure exercise field for dogs.  Information about bringing your pet on holiday can be found here.