Booking Terms & Conditions
Terms used throughout – ‘We’ refers to Forest Glade Holiday Park, its owners and staff. ‘You’ refers to the customer, our guests.
We accept bookings by post, telephone and online. Please check your booking confirmation as soon as you receive it.
Your deposit is non-refundable. See cancellation arrangements below. You will be entitled to a full refund if your booking is cancelled by us, through no fault of your own. See further information at the bottom of this document.
You may cancel this booking at any time but we shall only be liable to refund you the following percentages of the total holiday price, including extras:
- Cancellation more than one month before first day of booking – 50%
- Cancellation between one week and one month before first day of booking – 25%.
- Cancellation one week or less before first day of booking – 10%.
The balance of your account is due at least one calendar month before the first day of your holiday. No refunds will be given if you choose to end your holiday before the booked date.
Booking a holiday is a legally binding contract. We recommend that you take out insurance to cover your holiday. Please ask for a leaflet or visit www.guestfirst.co.uk
Other insurers are available.
Bookings – Holiday caravans
We operate a no-smoking policy in all of our holiday accommodation and in all public areas.
Bookings – Touring pitches
To comply with Health & Safety and Fire Regulations you must pitch according to instructions given to you on arrival. If you pitch incorrectly you may be asked to move.
Arrival and Departure
Arrival – Holiday caravans – from 3pm
Touring pitches – from 2.30pm
Camping pods – from 3pm
Departure – Holiday caravans – by 10am
Touring pitches – by 11am
Camping pods – by 10am.
If you arrive early you are welcome to use the facilities on the park.
Late arrivals – please inform us if you are likely to arrive after 9pm.
We make a charge for pets on touring pitches and in holiday accommodation. This covers the use of the forest for exercising your pets and additional cleaning required in the accommodation. There is a maximum of two dogs per unit (touring and holiday caravans). Dogs must be kept on a lead at all times whilst on the park and must only be exercised in the forest surrounding the park. Please take note of all areas where pets are not allowed. Please do not leave your pets unattended at any time. All dog mess must be cleared up and placed in any of the waste bins provided on the park. If your pet(s) are considered a nuisance by any of our other guests at any time you may be asked to leave the park and no refunds will be given.
Cars and parking
Parking for one car is included in your booking. One car only is permitted on touring pitches. Additional cars must be left on the car park. There is a maximum of two cars permitted per holiday caravan and these must be parked down the side of your unit with no encroachment onto the road or other pitches. We will charge for additional cars.
The roads on the park are deemed in law to be public roads so the same laws apply concerning who may drive a vehicle. We do not permit the use of any non-road legal motorised vehicle and all vehicles must be taxed, MOTed and insured.
One of the ingredients of a holiday at Forest Glade is peace and quiet. Please do not cause undue noise between the hours of 10.30pm and 7.30am. The management respectfully request that all children and teenagers are back within the confines of their unit by 10pm. Any complaints from guests regarding noise will be dealt with immediately.
Hire of equipment
Cots, highchairs and a cot side are available to hire for holiday caravan bookings, subject to availability. Please note your requirements on booking. Cot bedding is not provided.
Our laundry room contains two dryers, two washing machines, a sink for hand-washing and an iron and board. All are coin-operated and change is available from the shop or Reception.
The hirer is responsible for the contents and fabric of the holiday caravan during the period of the booking. Please leave our accommodation as you would expect to find it. If you leave the holiday caravan in a very messy or untidy state you will be charged for extra cleaning. All damages or losses must be paid for and should be reported to Reception immediately.
Similarly, please leave your camping or touring pitch as you would expect to find it.
Charges for facilities
Use of the swimming pool is free but must be booked in advance, and is subject to certain restrictions listed on the swimming pool signs and in our park literature which will be given to you on arrival. Additional charges apply to use of the sauna and the machines/tables in the Games Room. Please book tennis and the sauna either in the shop or at Reception.
Disability Discrimination Act
If you require assistance please do not hesitate to contact a member of staff. Our access statement is available from Reception or our website.
Comments and problems
If you feel dissatisfied with any aspect of your stay with us, excluding the weather, please speak to a member of staff immediately. In most cases we will be able to help you straight away, so that you can enjoy the rest of your holiday.
Postponement and cancellation
This clause explains when you, or we, may cancel or agree to postpone your holiday due to Government restrictions. We prefer that you postpone but will always allow you to cancel where the law gives you the right to do so.
The rights in this clause are additional to any other rights either of us may have in our terms and conditions.
We promise to keep all our customers safe. We ask you not to book if the law prevents you visiting or staying with us, or if Government guidance means that you should not visit or stay with us even if the law still allows you to. Our promise also means that there are limited circumstances in which we may need to cancel your holiday.
Either of us has the right to cancel your holiday, or any full unused days, if the law prevents you from visiting or staying with us. If your holiday has not started, then we will refund your booking in full less any costs we have already incurred on your holiday which we cannot recover elsewhere (“Direct Costs”). If your holiday has started, then we will refund in full any full days unused when we cancel, again less any Direct Costs. We will not charge an administration fee.
Either of us also has the right to cancel your holiday, or any full unused days, if Government guidance means that you should not visit or stay with us, even if the law still allows you to do so. If your holiday has not started, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee and we will not deduct any Direct Costs.
Changes to our facilities and services
We may make reasonable changes to the facilities and services at the park provided these changes do not materially reduce their quality. Our changes may reflect changes in relevant laws and regulatory requirements or implement minor technical adjustments and improvements, for example to address a health and safety risk.
If we make changes to the facilities and services at the park which materially reduce their quality, we will give you the choice between confirming your booking, agreeing new booking dates with us or cancelling. If your holiday has not started and you decide to cancel, then we will refund your booking in full. If your holiday has started, then we will refund in full any full days unused when we cancel. We will not charge an administration fee, and we will not deduct any Direct Costs.