Celebrating 40 years 1977 - 2017

Accessibility

Access Statement for Forest Glade Holiday Park

 

 

 

Introduction
We are a family-owned and run park with touring pitches suitable for touring caravans, motor homes and tents.  We have self-catering holiday caravans for hire.  We would like as many visitors as possible to enjoy the accommodation and facilities on the park and appreciate its surroundings.  Open mid March to early November.
Pre-Arrival
• Our website has up to date information about the park, but copies of our brochure and tariff can be posted.
• Booking is advisable and can be done by telephone or post. 
• Our brochure is available in large print on request and we can post a copy of this access statement on request.
• We offer fax and email and staff always accept Type Talk calls.
Arrival & Car Parking Facilities
• The main roads on the park are tarmac.  There is parking immediately outside Reception, or in a small car park to the right of the building.  There is a small ramp up to the front of the building and then a ramp is available to access the shop and reception if required.  Once booked in, guests are escorted to their touring pitch or directed to their holiday caravan and parking is available next to each unit/pitch.
Main Entrance & Reception
• Please report to Reception on arrival.
Public Areas
• Main areas of the park are all level and there are benches provided in the recreation areas.
• All public areas of the park are fully accessible, except the Games room which is on the first floor.
Public Toilets
• The park has one main toilet block but there showers and toilets for ladies and gentlemen attached to the swimming pool.  The main toilet block is just off the main drive, near the shop.  There is parking available outside the toilet block.
• A self-contained shower room is available for disabled users, with a key supplied on request from Reception.  This is wheelchair-accessible, although there is a small step up into the room.  There is a floor-level shower with perching stool, toilet and washbasin with grab rails.
• We also have a parent and baby room with baby bath and changing table, and a family room with shower, toilet, wash basin and changing table.
Take Away
• The take away is off the shop and staff will be pleased to assist any customers who wish to use this facility.
Laundry
• There is ramped access to the Laundry room but limited space inside for those with mobility problems.
Shop
• The approach to the shop, which is adjacent to Reception, is on level tarmac and there is ramped access.  All areas within the shop are accessible to those with mobility problems.
• Our shop stocks a wide range of items, including bread, fresh milk, newspapers and many other essentials.  Staff will assist wherever possible.
• The nearest supermarkets are in Cullompton and Honiton, although there  are well-stocked post offices in Kentisbeare and Broadhembury  and a convenience store with post office in Dunkeswell.
Leisure Facilities
• We have a swimming pool on site with level access through the changing rooms.  There is a step down into the swimming pool itself and a further step down once in the pool.  There is also a shallow paddling pool in the same building.
Outdoor Facilities
• There is plenty of outdoor space on the park and the roads and paths are level and mainly tarmac.  There is a dedicated area for ball games, also an all-weather tennis court and access to many forest walks, a limited number of which are suitable for pushchairs and wheelchairs.
Games room
• There is no access for wheelchair users or pushchairs to the games room which is on the first floor.
Holiday Caravans
• We do not have any adapted holiday caravans.  However, some have only 2 steps up to the doors and those with 3 steps up also have a hand rail.  All our holiday accommodation is non-smoking and we have some caravans in which we do not allow dogs.
Touring Facilities
• All our pitches are level with parking adjacent.  We have grass pitches and gravel hard standings.  We have two full service pitches located opposite the toilet block.  Staff will assist on request.
• There are washing-up facilities at the toilet block but there is a small step up to these. 
• There is one chemical disposal point with level access in the main toilet block.
• There are dustbin areas, water taps and waste water disposal at various points around the park.
• Pitches are allocated on booking and staff are happy to advise on location and suitability of pitches to meet your requirements.
Additional Information
• Mobile telephone coverage is patchy but there is a public telephone (accepting coins) next door to Reception.
• There is no public transport serving the park.

Address:  Forest Glade Holiday Park
Near Kentisbeare
Cullompton
Devon
EX15 2DT.
Telephone:  01404 841381
Fax:  01404 841593
Email:  enquiries@forest-glade.co.uk
Website:  www.forest-glade.co.uk
Grid reference:  ST 101073
Hours of operation:  Telephone enquiries 9am - 8pm
Email enquiries dealt with several times a day.
Online booking available 24 hours.
Park staff available 24 hours in case of emergency only.
Emergency number:  01404 841381

Local equipment hire companies:
Easy Life, Tiverton, EX16 5DQ.  Tel. 01884 258080

Future Plans
• To maintain the park to a high standard to ensure all our customers get the most out of their holiday.

Contact Telephone and Email Address
We welcome your feedback to help us continually improve if you have any comments please phone 01404841381 or email enquiries@forest-glade.co.uk

Created: 18 December 2009

Updated 7 March 2012