Celebrating 40 years 1977 - 2017

Booking terms and conditions

 

Terms used throughout – ‘We’ refers to Forest Glade Holiday Park, its owners and staff.  ‘You’ refers to the customer, our guests.

Reservations
We accept bookings by post, telephone and online.  We will not accept responsibility for errors arising from telephone requests.  Please check your booking confirmation as soon as you receive it.

Groups
We are a family holiday park and regret that we are unable to take bookings for single sex groups or groups under the age of 21, except under certain circumstances.

Deposit
Your deposit is non-refundable.  If you have to cancel your holiday you may be able to carry over your deposit to another booking but this is at the discretion of the management.  You will be entitled to a full refund if your booking is cancelled by us, through no fault of your own.

Balance
The balance of your account is due on arrival.  No refunds will be given if you choose to end your holiday before the booked date.

Insurance
Booking a holiday is a legally binding contract.  If you cancel you will lose your deposit and may have to pay the whole balance.  We recommend that you take out insurance to cover your holiday.  Please ask for a leaflet or visit www.guestfirst.co.uk

Bookings – Holiday caravans
The minimum stay is two nights.  Weekly stays and short breaks are available throughout the season.  We operate a no-smoking policy in all of our holiday accommodation and in all public areas.

Bookings – Touring pitches
The minimum stay is one night, except for Bank Holiday weekends when the minimum stay is 3 nights.  To comply with Health & Safety and Fire Regulations you must pitch according to instructions given to you on arrival.  If you pitch incorrectly you may be asked to move.

Arrival and Departure

Arrival - Holiday caravans – from 3pm
Touring pitches – from 2.30pm
Camping pods - from 3pm

Departure – Holiday caravans – by 10am
Touring pitches – by 11am
Camping pods - by 10am.
If you arrive early you are welcome to use the facilities on the park.
Late arrivals – please inform us if you are likely to arrive after 9pm.

Pets

We make a charge for pets on touring pitches and in holiday accommodation.  This covers the use of the forest for exercising your pets and additional cleaning required in the accommodation.  There is a maximum of two dogs per unit (touring and holiday caravans).  Dogs must be kept on a lead at all times whilst on the park and must only be exercised in the forest surrounding the park.  Please take note of all areas where pets are not allowed.  Please do not leave your pets unattended at any time.  All dog mess must be cleared up and placed in any of the waste bins provided on the park.  If your pet(s) are considered a nuisance by any of our other guests at any time you may be asked to leave the park and no refunds will be given.

Cars and parking
Parking for one car is included in your booking.  One car only is permitted on touring pitches.  Additional cars must be left on the car park.  There is a maximum of two cars permitted per holiday caravan and these must be parked down the side of your unit with no encroachment onto the road or other pitches.  We will charge for additional cars.
The roads on the park are deemed in law to be public roads so the same laws apply concerning who may drive a vehicle.  We do not permit the use of any non-road legal motorised vehicle and all vehicles must be taxed, MOTed and insured. 

Noise
One of the ingredients of a holiday at Forest Glade is peace and quiet.  Please do not cause undue noise between the hours of 10.30pm and 7.30am.  The management respectfully request that all children and teenagers are back within the confines of their unit by 10pm.  Any complaints from guests regarding noise will be dealt with immediately and any guests who have to be warned more than once may be asked to leave the park.

Hire of equipment
Cots, highchairs and a cot side are available to hire, subject to availability.  Please note your requirements on the booking form.

Laundry facilities
Our laundry room contains two dryers, two washing machines, a sink for hand-washing and an iron and board.  All are coin-operated and change is available from the shop or Reception.

Damages
The hirer is responsible for the contents and fabric of the holiday caravan during the period of the booking.  Please leave our accommodation as you would expect to find it.  If you leave the holiday caravan in a very messy or untidy state you will be charged for extra cleaning.  All damages or losses must be paid for and should be reported to Reception immediately.

Charges for facilities
Use of the swimming pool is free and unlimited, subject to certain restrictions listed on the swimming pool signs and in our park literature which will be given to you on arrival.  Additional charges apply to use of the tennis court and sauna.  Please book these either in the shop or at Reception.

Disability Discrimination Act
If you require assistance please do not hesitate to contact a member of staff.  Our access statement is available from Reception or our website. 

Comments and problems
If you feel dissatisfied with any aspect of your stay with us, excluding the weather, please speak to a member of staff immediately.  In most cases we will be able to help you straight away, so that you can enjoy the rest of your holiday.  Please note that we cannot act on any complaint at a later date unless it has been brought to the attention of staff on duty at the time of the incident or problem occurring and has been recorded.

You can feedback to us by email, enquiries@forest-glade.co.uk, or find us on TripAdvisor.

Exclusions
We cannot accept responsibility for any personal injury where or howsoever caused, or loss or damage to vehicles or property.