Special information

We're opening on 12 April (with restrictions)

Things are a little different so here's what you need to know.

We are pleased to say that we are able to open for the 2021 season on 12 April 2021 with everything in place to enable you to safely enjoy a holiday with us and to protect our staff.

Please check back on this page for updates or follow us on social media.

We appreciate your continued support and understanding in these difficult times.

Rearranging your holiday – for bookings with an arrival date until 11 April 2021

We are happy to rearrange your holiday if you were booked to come in up until 11 April 2021 and we will be dealing with bookings in date order.  You can rearrange your holiday for a later date this year, or any time up until the date of arrival in 2022.  Please contact us by email,  [email protected]
Alternatively, we can give you a credit note for a future holiday which will be valid until the end of the 2023 season.

The following terms apply:
If you choose a holiday which is cheaper than your original booking a refund of the difference will be in the form of a credit note.  There may be an additional cost if your new holiday date falls in high season.  Our normal terms and conditions still apply.

Holidays from 12 April

We are taking bookings for holidays from 12 April but you must have your own on-board facilities.  Due to government restrictions we cannot open our toilet/shower blocks.  Chemical disposal, drinking water and grey waste facilities will be available.

Holidays from 17 May

All being well we plan to open fully (with measures in place to keep our guests and staff safe) on 17 May 2021.  We are booking up fast so please contact us as soon as possible if you wish to book or haven’t already rearranged your holiday.

Don’t want to come this year?
If you change your mind and no longer wish to holiday with us this year and have not paid a deposit please let us know as soon as possible so that we can release the holiday for another guest.

If you do not wish to holiday with us this year but have paid a deposit we are happy to change the dates of your holiday, subject to availability.  Alternatively we will hold your deposit in your customer account for use at a later date, up until the end of the 2022 season.  We do not charge an administration fee.  However, if you wish to cancel and the park is open our normal terms and conditions apply.  This offer only applies to holidays booked directly with us and not through any agent or newspaper holiday promoter.

Availability of facilities

When we open available facilities will be limited to start with:

  • No shared facilities – toilets, showers, etc.
  • No washing up facilities and no camper’s kitchen
  • The swimming pool will be open and timed booked swims will be available.  Further details are available here
  • Only 2 families and up to 8 people are permitted in each session and changing rooms will not be available until 17 May
  • We will not be opening the sauna
  • We won’t be opening the games room or soft play area until at least 17 May as we need to manage the safe use of this room by different families and implement additional cleaning protocols.

The following will be available:

  • Tennis, badminton and outdoor table tennis but please bring your own equipment
  • Outdoor play areas
  • A well-stocked shop, including newspapers and magazines
  • Take away food and bakery items
  • Freshly brewed coffee and other hot drinks
  • And of course beautiful forest walks from the park.

We will look to open as many facilities as soon as it is safe to do so and will be continually reviewing guidance from the government and other official bodies.

Please note that day visitors will be permitted but remember the ‘Rule of 6’ and they must remain outside of your accommodation.

Enhanced cleaning

We’re following industry guidelines and have introduced enhanced cleaning regimes in our shared facilities and holiday accommodation.  Please be reassured that we will be doing our best to keep our guests and our staff safe while still being ‘Just a great place to stay!’

2022

We will soon be taking bookings for 2022 and you can access our online booking system here.

Seasonal pitches

Please take note of the information sent out to you by email on Wednesday 7 April.  It is really important that you:
Don’t come and stay if you or any member of your household have Covid-19 symptoms
You must tell us who is staying and when.

Please remember:
Although you will be on holiday the following still applies:
Social distancing
Good hygiene
Masks to be worn in the shop please – all adults and children aged 11 and over, and in all shared areas once they are open
Any other current guidance.

Please help us to keep other guests, staff and our local community safe!
Thank you!

Thank you for your valued business and your messages of support throughout.  We look forward to seeing you soon.

Please watch this page or our Facebook page for updates.

Why not sign up to our newsletter using the form at the bottom of this page and keep updated with special offers and the latest news.

 

Page updated 8 April 2021.